Frequently asked questions.

  • Out of respect for our instructors and clients, no-shows and cancellations within 12 hours of class start time will incur the full lesson charge. For all drop-ins, session packages, and credit packages, this means the automatic forfeiture of that session credit.

  • All the sessions and products are final sale.

    For single class cancellations, the class credit back into your account to use for a future booking before it expires.

    1. please arrive at least 5-10 minutes before class starts

    2. Please sign the online waiver and let the instructor know about any injuries or special requests before class begins.

    3. please put your phone on silent and keep it stowed away.

    4. The grip socks are required for safety and cleanliness for the Pilates class. We also sell them if you forget.

    For new students: Please arrive 10-15 minutes early to allow for an introduction to the studio and any specialized equipment.

    • Paid Parking Lot: Standard parking is available next to our building.

    • Street Parking: Metered street parking is available around the studio. Please check the local signs for time limits and restrictions.

  • If you are a beginner, we recommend starting with our private session. Your professional and experienced instructor will create a personal workout for your specific needs using all Pilates equipment to best suit your needs.

    If you are currently pregnant or have recently given birth, we highly recommend joining our prenatal & postnatal special courses after you are approved by your Obstetrician. Our featured courses include yoga and Pilates guidance, specifically designed to support you through this special period and help your body recover and thrive. For more details, please contact our customer service.

  • Unused class credits will expire after the validity period. No refunds or extensions will be granted.

    If you cannot finish your credits before expiration due to reasons beyond your control, and you still want to keep practicing with us. please contact us to renew before your package expires. We will transfer any unused credits from your previous package to your new one.

    If you have Medical Reasons/Planned Absence/ Emergency reasons, please contact our customer service for more info.

  • Duet Pilates is a semi-private workout session where one instructor trains two people at the same time. This format sits between a one-on-one private lesson and a large group class.

    • Partner Workout: Typically booked by two people who know each other, such as friends, couples, or family members.

    • Personalized Attention: The instructor tailors the exercises to fit the shared goals and physical levels of both participants.

    • Equipment Access: Often features workouts on our studio apparatus.

    • Cost Effective: Offers the customized guidance of private training at a lower per-person rate.

  • No. Anyone 16 years old or above must have their own individual account and purchase their own package, or pay for their session fee separately.

  • Generally, clients are expected to find their own workout partners. However, we do have an active community chat group where you are welcome to post and find a practice buddy!

  • When it comes to minors using Pilates apparatus (such as the Reformer or Tower), industry standards and professional instructors generally recommend that children be at least 130 cm to 140 cm (approx. 4'3" to 4'7") tall before starting.

    • Equipment requirements: Apparatus Pilates relies heavily on spring resistance. Once a child reaches over 1.3 meters, they are typically in mid-to-upper elementary school. At this stage, their joint ligament tightness, bone strength, and core control are more mature, allowing them to handle spring resistance safely.

    • Safe alternatives: If your child is under 1.3 meters tall, Mat Pilates is the best and safest alternative. Mat exercises use body weight combined with props like stability balls, resistance bands, or foam rollers. These are highly effective for correcting slouching and strengthening the core.

    • Studio policy: Our Parent-Child/Teen Pilates sessions require a parent or legal adult guardian to accompany the minor. Children under 16 years old can share an account with their guardian. Accompanying adults are responsible for supervising the child and helping the instructor maintain classroom order.